Privacy Policy

Contact Form

When you submit our contact form, we collect the information you provide directly:

• Name (required)
• Email address (required)
• Company name (optional)
• Phone number (optional)
• Service of interest (optional)
• Message content (required)

This information is stored in our database on infrastructure we operate in Canadian, UK, and EU data centres. We use it solely to respond to your inquiry and provide the services you request. We do not sell, rent, or share your contact information with third parties for marketing purposes.

Analytics

We use Cloudflare Web Analytics, a privacy-first analytics service that does not use cookies, does not fingerprint visitors, and does not track individuals across sessions. It collects only aggregate, anonymous data:

• Page views and visit counts
• Visitor country (derived from IP at the network level, not stored)
• Referral source (which site linked to us)
• Browser and operating system name
• Page load performance metrics

Cloudflare Web Analytics does not store IP addresses for analytics purposes and does not use any client-side state such as cookies or localStorage to collect metrics. For more details, see Cloudflare’s privacy policy at cloudflare.com/privacypolicy.

Cookies

We do not use tracking cookies, advertising cookies, or third-party analytics cookies. The only cookies on this site are functional cookies set by your explicit actions:

• locale — Stores your language preference (en or fr) when you switch languages. Expires after 1 year.
• theme — Stores your theme preference (light) when you switch to light mode. Removed when you switch back to dark. Expires after 1 year.

These cookies contain no personal data, are not shared with any third party, and are only set when you actively change a preference. No consent banner is required for strictly functional cookies under GDPR, ePrivacy Directive, PIPEDA, or Quebec Law 25.

How We Use Your Information

We use the information you provide via the contact form to respond to your inquiry, provide requested services, and send service-related communications. We do not use your information for marketing unless you explicitly opt in. We do not build user profiles, serve targeted advertising, or sell data.

Data Storage & Security

Your data is stored on infrastructure we operate in Canadian, UK, and EU data centres. We implement industry-standard security measures including encryption in transit (TLS) and at rest, role-based access controls, and regular security audits. We retain contact form submissions only for as long as necessary to fulfil the purposes outlined in this policy.

Your Rights

Under GDPR, PIPEDA, Quebec Law 25, and other applicable privacy legislation, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing activities
• Request a portable copy of your data

To exercise any of these rights, contact us at privacy@wedulabs.com. We will respond within 30 days.

Third-Party Services

The only third-party service that processes visitor data on this site is Cloudflare Web Analytics (Cloudflare, Inc.). Cloudflare acts as a data processor and has EU Standard Contractual Clauses in place for international data transfers. No other third-party services receive visitor data from this site.

SMS Communications

When you communicate with WEDULabs via SMS/text message, or provide your mobile phone number for service-related communications, we collect and process the following information:

• Phone number — required to exchange SMS messages with you
• Message content — the text of messages sent and received between you and our team
• Message metadata — date, time, and delivery status of messages
• Carrier name — identified automatically by the messaging service

How we use SMS data. We use this information to:

• Communicate with you about active projects, support requests, and service delivery
• Respond to inquiries you initiate via SMS
• Coordinate scheduling and technical matters between our engineers and your team
• Maintain records of service communications for quality and accountability

We do not use SMS to send marketing messages, promotional content, or automated campaign communications. All SMS communication is service-related and occurs in the context of an active client relationship.

Sharing. We do not sell, rent, or share your phone number or SMS data with third parties for marketing purposes. SMS data may be shared with:

• Messaging service providers — third-party platforms that facilitate SMS delivery, acting as data processors under our instruction
• Legal compliance — when required by law, subpoena, or similar legal process
• Business transfers — in connection with a merger, acquisition, or sale of assets

Data retention. SMS message records are retained for the duration of our service relationship plus any period required by applicable law or contractual obligations. You may request deletion of your SMS data by contacting us at privacy@wedulabs.com.

Opt-out. You may stop receiving SMS messages from WEDULabs at any time by:

• Replying STOP to any message from us
• Emailing privacy@wedulabs.com with your phone number and a request to opt out
• Contacting your account representative directly

After opting out, you will receive one final confirmation message. Opting out of SMS does not affect other communication channels or your service agreement.

Security. SMS messages are transmitted over carrier networks and may not be encrypted end-to-end. Do not send sensitive credentials, passwords, or confidential data via SMS. For sensitive communications, use our secure client portal or encrypted email.

Changes to This Policy

We may update this policy from time to time. Material changes will be posted on this page with an updated effective date.

• March 2026 — Added SMS Communications section covering data collection, use, sharing, and opt-out for SMS/text messaging.
• February 2026 — Initial publication.

Last updated: March 2026